Privacy Policy
Last updated: 24 August 2026
Community Groundwork respects your privacy and is committed to handling personal information carefully, respectfully and transparently.
This Privacy Policy explains how Community Groundwork collects, uses, stores and shares personal information when you visit our website, contact us, submit an enquiry, or engage with our services.
1. Who we are
Community Groundwork provides practical, reflective support for people working across care, support and community services, including coaching, reflective supervision, group support, leadership development and related services.
Community Groundwork
ACN: 139 258 594
ABN: 71 139 258 594
For privacy enquiries, contact us at:
Kris@communitygroundwork.com.au
2. Information we collect
We collect only information that is reasonably necessary for us to respond to enquiries, provide services, improve our website and meet our legal or professional responsibilities.
Depending on how you interact with us, this may include:
Your name, email address, phone number and organisation.
Your role, professional interests and the type of support you are seeking.
Information you choose to include in an enquiry, contact form or email.
Information relevant to arranging, delivering or following up a coaching, supervision, group or organisational-support service.
Website and technical information, such as your browser type, device information, IP address, pages visited and how you interact with our website.
Communications between you and Community Groundwork.
Please do not include urgent, highly sensitive, crisis-related, clinical, medical, client-identifying or otherwise confidential information in a website enquiry form unless we have specifically asked you to do so through an agreed and appropriate process.
3. Sensitive information
Some information you may choose to share with us may be sensitive information. This can include information relating to health, disability, mental health, trauma, race or ethnicity, sexual orientation, gender identity, religious beliefs, criminal history, or other personal circumstances.
We ask that you only provide sensitive information where it is relevant to your enquiry or service, and only where you are comfortable doing so.
Where we collect sensitive information, we will seek your consent where required and use it only for the purpose for which it was provided, or another purpose permitted by law.
4. How we collect information
We may collect personal information when you:
Complete a website form.
Email, phone or otherwise contact us.
Subscribe to updates, resources or communications.
Enquire about, book or participate in coaching, reflective supervision, group work, workshops or organisational support.
Visit or interact with our website or social-media channels.
Provide information to us directly during an agreed professional engagement.
We may also receive information from a person or organisation arranging or funding services on your behalf. Where this occurs, we will handle the information in accordance with this policy and any relevant agreement.
5. Why we use information
We may use your personal information to:
Respond to your enquiry or request.
Discuss, arrange and deliver services.
Assess whether a service is suitable, appropriate or within scope.
Communicate with you about bookings, changes, invoices, resources or follow-up.
Improve our website, services, communications and user experience.
Meet legal, insurance, financial, safeguarding, professional or regulatory responsibilities.
Manage feedback, concerns, complaints or disputes.
Send relevant updates or marketing only where you have consented, where permitted by law, or where we otherwise have a lawful basis to do so.
You may opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us at [insert privacy email address].
6. When we share information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to:
Service providers who help us operate our website, email, bookings, forms, payment systems, accounting, document storage or communications.
Professional advisers, insurers or regulators where required.
A person or organisation funding, arranging or administering services, where this is appropriate, authorised by you, or set out in an agreement.
Authorities or other parties where disclosure is required or authorised by law.
Reduce or respond to a serious and immediate threat to life, health or safety, where permitted by law.
We will only share information on a need-to-know basis and take reasonable steps to work with service providers who handle information responsibly.
7. Website forms, cookies and analytics
When you use our website, we may collect technical information such as your IP address, browser type, device type, pages visited, referring website and general interaction with the site.
We may use cookies or similar technologies to help our website function, understand website traffic and improve user experience. Cookies do not usually identify you personally, but they may be linked with information you provide to us in some circumstances.
You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
Using password-protected systems and access controls.
Limiting access to information to people who need it for legitimate work purposes.
Using reputable website, email, cloud-storage, form, payment and communication providers.
Keeping systems and software reasonably up to date.
Taking reasonable steps to securely delete, de-identify or archive information when it is no longer needed, subject to legal, financial, insurance and professional record-keeping requirements.
No website, email system or digital service can be completely secure. Please take care when sending personal information online and avoid sending highly sensitive information through a general website form.
9. Overseas service providers
Some service providers we use for website hosting, email, cloud storage, forms, analytics or communications may store or process information outside Australia.
Where this occurs, we take reasonable steps to use reputable providers and to protect personal information. The countries in which information may be processed can vary depending on the provider and their infrastructure.
10. Accessing or correcting your information
You can ask us to provide access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us at Kris@communitygroundwork.com.au We may need to verify your identity before responding. We will respond within a reasonable time and will explain if we are unable to provide access or make a correction for a lawful reason.
11. Privacy concerns and complaints
If you are concerned about how Community Groundwork has handled your personal information, please contact us first at:
Kris@communitygroundwork.com.au
Please include enough detail for us to understand your concern and investigate it appropriately. We will acknowledge your complaint, consider it carefully and aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
12. Changes to this policy
We may update this Privacy Policy from time to time as our services, systems or legal obligations change. The most current version will be available on our website, with the “Last updated” date shown at the top of the page.
13. Contact us
For questions about this Privacy Policy or our privacy practices, contact:
Community Groundwork
ACN: 139 258 594
ABN: 71 139 258 594
Email: Kris@communitygroundwork.com.au